27, Paradise Ave, Miami, Gold Coast, AUSTRALIA 4220
 
0417165433
info@bigberthacampers.com.au

FAQ

Check in times

Checkin time

From 14:00 hours.

Checkout time

Before 11:00 hours.

Early check in and late check out is available subject to availability at a cost of $34 each way. Please request this at the time of booking.

Travel restrictions

Big Bertha Campers can travel anywhere along the coastline, and up to 6 hours inland. Please note our camper are not suitable for travel in the outback or to Ayres Rock.

Is insurance included and is there a security bond?

Fully comprehensive Insurance is included in all campervan hire. A $900 security bond is required to be paid 24 hours before pick up which can be made by your nominal payment choice. We can offer this to be taken in the form of a pre-authorisation of your credit card, but only if the booking is for 6 days or less. If choosing the second option, the amount is held against your credit card at the time of your trip but no charges are made unless an accident or damage occurs.

The bond is in place to cover things like:
– Repairing any damage that occurs during the hire; to the vehicle or the contents
– Cost of insurance excess if you are at fault
– Replacing lost items during the hire
– Cleaning costs if the van is not returned in an acceptable state

Can I drop the van off somewhere different to the pick up?

The campervan must be picked up and returned to the same location in Miami, Gold Coast.

Are the campervans pet friendly?

Pets are considered on application and do come with some additional terms and conditions. Please get in touch if you would like to bring your dog along.

How do I pay for toll road fees?

Each camper is linked to a group account so there is no need to call up and pay your tolls. Tolls used will be calculated and an invoice sent at the completion of the trip. This can then be paid for with your nominated payment method. Tolls can be used in Brisbane, Melbourne and Sydney.

Do I have to clean the van?

The van must be returned in the same state it was at the beginning of the hire. Kitchen items should be cleaned and rubbish removed. Charges will be taken from the bond if it is returned in an unacceptable state.

 

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